The GoldSim Technology Group provides free basic support to all users with active Software Maintenance. Evaluation users are also welcome to contact us with basic support questions.
Advanced Technical Support for GoldSim is not included in the Software Maintenance Program. Advanced Technical Support covers requests such as:
Users may purchase Advanced Technical Support in pre-paid 10 hour blocks. Technical questions will be referred to our consultants, and time spent resolving the problem will be charged against the pre-paid block of support. The rate for prepaid technical support is US$200/hr ($2000 per 10 hour block). Unused support time is non-refundable and expires in one year.